Refund policy

REFUND & RETURN POLICY

 

Last updated: 04/10/2026

At PrintyPocket, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

 

1. Return Eligibility

 

You have 15 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition
• The item must be returned in its original packaging
• Proof of purchase (order confirmation or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Items damaged due to misuse, negligence, or improper handling
• Products returned after the 15-day return window
• Consumables such as used ink cartridges

3. Return Process

To initiate a return:

1. Contact us at support@printypocket.com
2. Provide your order number and reason for return
3. Our team will review your request and provide return instructions

Please do not send items back without prior approval.

4. Return Shipping

• Customers are responsible for return shipping costs, unless the item is defective or incorrect
• We recommend using a trackable shipping service, as we are not responsible for lost returns

5. Refunds

Once your return is received and inspected:

• You will be notified of the approval or rejection of your refund
• If approved, your refund will be processed within 5–10 business days
• Refunds are issued to the original payment method

6. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your payment provider (processing times may vary)
• If the issue persists, contact us at support@printypocket.com

7. Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 48 hours of delivery
• Include photos or videos as proof

We will offer a replacement or full refund at no additional cost.